FAQ
Will the first cleaning session take more time compared to the following ones?
The initial cleaning session is usually the most time-consuming, as our primary objective is to elevate your home to a standard that’s easier to maintain. The duration of this first clean hinges on several aspects, such as:
1. The number of occupants and pets in the residence
2. The existing degree of grime and dust accumulation
3. Your home’s layout and design
4. The total area of your home
Our clients often find our initial cleaning results so remarkable that they almost always opt for recurring cleanings with us! Weekly and bi-weekly services are the most common, providing a continuously tidy and vibrant living space while reducing the cleaning duration in the long run (which translates to savings for you!)
We also cater to monthly or occasional cleaning requirements, although these visits may take more time than regular cleans due to the inevitable accumulation of dirt and grime over longer periods.
What is the expected time frame for standard cleaning sessions?
Every house is distinct with its specific cleaning requirements, so the duration of cleaning your place might differ significantly from that of your neighbour’s. Therefore, it’s not always feasible to provide an exact duration for your regular cleanings until our team becomes familiar with your home. Once we’ve got the hang of your space, the cleaning time will generally remain quite steady.
Do I have to be at home when you're doing the cleaning?
Not at all, unless you prefer to be present. When booking, we’ll inquire whether you’ll be home or discuss alternative arrangements for accessing your property if you won’t be around. Most of our regular clients entrust our insured cleaning team with either a spare key or an entry code for seamless home access.
How frequently can your team come and clean?
We’re at your service as frequently as you need!
iClean Services can accommodate weekly, fortnightly, monthly, or even occasional cleaning schedules. We’re here for regular home maintenance, special occasions, or when you’re moving in or out of a property.
As Auckland’s premier cleaning company, we operate on a non-contractual basis, giving you the flexibility to adapt or modify your cleaning schedule based on your individual needs and budget. Your satisfaction and convenience are our top priorities.
Can my pets be around during your cleaning service?
We’re fond of all kinds of pets, but you’re the expert when it comes to knowing your own. If your pet is easy-going around strangers and doesn’t mind a bit of noise from vacuuming, mopping or scrubbing, then they’re absolutely welcome to stay around during our visit.
However, for everyone’s safety and comfort, we’d advise keeping your pet in a separate area or a crate while we’re at work. This is particularly important if your pet isn’t usually at ease around unfamiliar people or sounds.
At iClean Services, all our staff members are pet-friendly. That said, our team has been trained to vacate the premises promptly if a pet shows any signs of aggression. Should this happen, we would get in touch with you to talk about alternatives for subsequent cleanings.
Please be aware that we do NOT provide services like walking pets, feeding them, or cleaning up animal waste.
Do you offer services like laundry or linen changes?
Certainly, changing the master bedroom linen is part of our standard service, so just leave fresh linen on the bed for us. If you need additional linens changed or laundry done, we can accommodate that too. Just make sure to let us know beforehand so we can allocate sufficient time for these tasks during our cleaning visit.
What is the process for booking your cleaning services?
To get started, simply fill out our estimate request form and our team at iClean Services will provide you with an estimate within 24 hours. We’ll also answer any additional queries you may have indicated in the form.
Once you confirm your cleaning service booking, you’ll receive an email from us with our client guidelines, which we’d like you to read, sign and send back before our scheduled visit. It really is that straightforward!
What if there’s something specific you need that’s not included in our checklist? Just ask! We’re always open to accommodate additional requests.
At iClean Services, customer satisfaction is our top priority and our flexibility is one of the reasons why we’re one of the top cleaning companies in Auckland! If we have the required tools and skills, we’ll be more than happy to incorporate your specific tasks into your service.
However, we kindly ask that you inform us about these additional tasks at least 48 hours before our visit. This ensures we have enough time allocated to complete them.
Is it possible to book cleaning services for a few hours only?
Certainly! We have many clients who opt for one-time cleaning services. Our charges are based on an hourly rate, and we’ll collaborate with you to prioritize the areas that need cleaning during the time we have available.
*Please keep in mind, however, that there’s a minimum booking time of two hours.
What happens if I need to cancel my booking?
Hey, we totally get it. Things can pop up unexpectedly and you may need to cancel a booking. Don’t worry, we’re pretty understanding. To help remind you of your cleaning, we’ll send out friendly reminders through emails and text notifications.
At iClean Service, all we ask is for a 48-hour heads up if you need to cancel. You can reach us via email, call, or text to do so.
If something comes up within 48 hours of your scheduled cleaning, there will be a charge of 50% of your cleaning fee. And, for those last-minute, same-day cancellations, we have to charge the full cleaning fee. We appreciate your understanding!
What if something gets damaged or broken during the cleaning?
Although our team always exercises the utmost care in cleaning your home, accidents can sometimes occur. If something gets damaged or broken during our cleaning service, rest assured we’ll address the issue right away.
Our cleaners are trained to immediately report any incidents to management. We will then contact you to discuss how to best handle the situation.
We want you to feel confident and secure when you entrust your home to iClean Services, which is why we’re fully insured to cover any unexpected damages.
How do I pay Iclean Services?
Once your cleaning service is completed, we’ll promptly send you an invoice through email, which is payable immediately upon receipt. For your convenience, payments can be directly transferred to our business bank account. It’s important to know that for us to continue providing our services, all invoices need to be settled.
Is your business insured?
Indeed, iClean Services carries full insurance coverage. This forms part of our commitment to being a trustworthy cleaning company in Auckland. If you’d like to see proof of our insurance, we’re more than happy to share it with you.
In which locations do your cleaning services operate?
At iClean Services, we’re thrilled to provide our premium cleaning services to a tapestry of captivating neighbourhoods across Auckland. We value each of these diverse suburbs, all charmingly unique yet collectively a part of our vibrant city’s fabric.
We serve the chic, bustling streets of Ponsonby, Herne Bay, and Freemans Bay, each suburb an emblem of urban sophistication and cool. Here, dynamic city life meets the comfort of your home.
Venturing eastward, our dedicated team delivers top-tier cleaning in Parnell and Remuera, suburbs known for their rich heritage, scenic beauty and an air of refined elegance.
Westmere and Point Chevalier, charming neighbourhoods with breathtaking waterfront vistas, are also proudly within our service map, along with Epson, a suburb that embodies style with its upmarket shopping and dining scene.
We extend our services to the serene and welcoming coastal locales of Te Atatu Peninsula and Te Atatu South, where tranquillity meets a vibrant community spirit. Similarly, Massey, a suburb that perfectly blends the energy of urban life with pastoral serenity, is part of our cleaning journey.
Finally, our professional cleaning services are readily available in the bustling suburb of Henderson, a lively and historically rich community nestled amidst stunning natural landscapes.
With iClean Services, no matter where you call home in these splendid suburbs, you can rest assured knowing that we’re committed to adding a sparkle to your space and peace to your life.